(More programs developed by Voicent Communications, Inc)
Description:
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe Harbor requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:Manage Agent Performance Quality Easy call monitoring and recording, whisper coaching capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability. Comply with Federal Telemarketing Rules Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Understand Campaign Performance Quality Track real-time and summary stats for call volume, line usage, agent and campaign performance.Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored.Allowing quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance.
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(10)Downloads : 12
Release date : Aug 30, 2010
Date added : May 02, 2012
Date updated : May 02, 2012
Details
The SharePoint Project Timer includes a complete suite of adjustable visual settings, including choices between 5 different pre-designed themes, the ability to create new themes, and the capacity to upload images to set as the timer background.
Downloads : 31
Release date : May 02, 2012
Date added : May 02, 2012
Date updated : May 02, 2012
Details
TimeLive - Web-based collaboration tool for project management, bug tracking, employee timesheet, employee attendance, issues and expenses. Free downloadable and hosted (ASP) version.
Downloads : 30
Release date : Apr 25, 2012
Date added : May 02, 2012
Date updated : May 02, 2012
Details
With PDF to HTML Converter Command Line, converts Adobe PDF document to html file, and help you publish your PDF online easily.
Downloads : 28
Release date : Apr 24, 2012
Date added : May 02, 2012
Date updated : May 02, 2012
Details
With PDF to HTML Converter (pdf2html), converts Adobe PDF document to html file, and help you publish your PDF online easily.
Downloads : 32
Release date : May 01, 2012
Date added : May 01, 2012
Date updated : May 02, 2012
Details
The eDocStation is a powerful tool for scanning and composing documents from existing images. One of the best Optical Character Recognition (OCR) engines has been used in the eDocStation: Tesseract.
Downloads : 32
Release date : May 01, 2012
Date added : May 01, 2012
Date updated : May 01, 2012
Details
PDF combiner software removes unnecessary or blank pages from PDF file then after removing PDF file you can create a new meaningful PDF file. PDF split merge software support batch mode operation to split merge multiple Adobe file in a single click.
Downloads : 13
Release date : Apr 01, 2012
Date added : May 01, 2012
Date updated : May 01, 2012
Details
Hotel Software is easy to operate and back office accounting program analyzes reservation trends in hotels with high accuracy&protection. Hotel Software is complete hotel solution consists of Room information&status, customer records, Reports etc
Downloads : 29
Release date : Apr 30, 2012
Date added : May 01, 2012
Date updated : May 01, 2012
Details
The Visual Thinking tool for Understand Problems, Design Solutions and Express Knowledge.
Downloads : 33
Release date : Apr 30, 2012
Date added : Apr 30, 2012
Date updated : Apr 30, 2012
Details
TimeLive - Time and billing software for timesheet automation, billing automation, expense management, employee attendance automation, project management and task management. Free downloadable and hosted (ASP) version.
Downloads : 13
Release date : Jun 03, 2011
Date added : Apr 30, 2012
Date updated : May 01, 2012
Details
Buying one way links is best way to improve rating and increase webpage organic search that brings narrow visitors. This one-way links software makes all-in-one forum submission and superb online advertising.
Downloads : 33
Release date : Apr 30, 2012
Date added : Apr 30, 2012
Date updated : Apr 30, 2012
Details
Kelowna Debt Elimination Plan Tool By Stan Ku
Downloads : 36
Release date : Apr 30, 2012
Date added : Apr 30, 2012
Date updated : Apr 30, 2012
Details
Pdf Locker software locks batch pdf files with user password security and owner restrictions. Tool instantly set pdf open password and disallow pdf editing, printing&content copying by setting pdf owner permission password.


